FAQs

Frequently Asked Questions


    

What's the deal? Home Delivery?

Starting in September, the Co-op will begin offering home delivery service right to your door. There will be some pricing changes, and we will also be making changes to the number and location of our site deliveries.

Why are you making these changes?

Many of our members have received phone calls over the last few months asking how we can improve the co-op. Some of our members depend on the Co-op to get healthy and affordable food for their families. Some of our members want to support local businesses and would like more convenience. In the interest of serving each of our members better, we decided to start the new home delivery service. We will continue to offer affordabe food at our park sites, as well as a wider variety of products at addiitonal convenience through home delivery.

Will home delivery be more expensive?

Prices for home delivery will be higher, though still very competitive. For home delivery, you can expect to pay what you would at a local Sprouts or Whole Foods store.

Will the prices for park site delivery change?

You will see some prices go up, but most will remain the same. We have managed to not raise our prices in over a year, but the cost of our food continues to go up. In order to continue functioning we need to keep our prices on par with our costs. The good news is that we will still be cheaper than the grocery store :)

What changes are coming to the site deliveries?

We're making a big push to go back to our roots for the site deliveries. We will still be offering weekly delivery, but we will be delivering to fewer, more centrally located sites rather than the 70+ small sites we have now. We will also be returning to offering just our main shares for site delivery.

What products will be available for site delivery?

You can order the standard share, small share, organic share, produce box, fruit box, veggie box, meat box, poultry box, beef, chicken, honey wheat bread, sour dough bread, honey, and coffee. In the future, we would like to add a few more of the basics such as milk, eggs, and butter.

Why the limited product selection?

Offering only the basics allows us to keep our costs down. Low costs mean we can continue to offer our food at super affordable prices.

When will home delivery start? Will it be for everyone? Will there be a charge?

We will start home delivery the first weekend in September. Anyone can participate in either home delivery or traditional site delivery. There will be a $5 delivery fee to cover the additional costs of delivering to your door.

How many times per week will home delivery be available?

At first, home delivery will be available on Friday afternoons and Saturday mornings. We may expand the delivery times if there is demand for it.

How do I get home delivery?

After we launch, when you go to the site there will be a page asking whether you want site delivery, home delivery, or business Select the home delivery option, and it will take you to a page where you can log in. After that, it's the same order process you are used to; just put in your order, select whether you want Friday or Saturday delivery, and pay for your order.

Hey! My site isn't on there! How do I get it back??

We apologize that your site isn't there. We tried to keep the most popular sites and still make sure that our members didn't have to drive far to pick up their food. If your site was one of those closed and you REALLY want it back, give us a call. We do have a way for members to open up new sites. If you are interested in reopening a site, give Josh a call at 746-7878.

Are you considering expanding your hours or store locations?

We are considering both options. We are working on opening up another market location. We are also working on opening our market on more days. In either case, we will try to keep you informed of the changes.

Need to arrange for a return or a refund?

No worries. Just contact us at general@thecommunitycoop.org and use the subject “Order Inquires” and our customer service team will get back to you. Please include your name, phone number, order delivery date, and reason for return or refund, so we can expedite your request as fast as possible. Prefer to call? Just contact us at 801-746-7878 and our customer service team will be happy to assist you. • Refunds will be made to the same credit card (or tender type) that was charged for the original purchase. • Refunds or exchanges cannot be given for food that is left outside for prolonged periods of time by the recipient when delivered on the delivery date and during delivery hours.

Privacy Policy

Personally Identifiable and Anonymous Information Privacy Policy
The Community Coop considers your online privacy very important. We are committed to protecting the privacy of all those who provide us with their contact information while using our website. This policy describes the ways that personally identifiable and anonymous information about our online users is collected, how that information might be shared, and how someone can request changes to the way their personal information is used or shared.
Information You Volunteer
Personally identifiable information is information that can identify you, such as your full name, email address, postal address, telephone number, and fax number.
We collect personally identifiable information that you choose to provide to us when you register for an account, or otherwise communicate with us. When you provide this information to us, you are no longer anonymous.
We also may receive information about you from other sources and add it to the information you have provided to us.
How We Use Your Contact Information
We may use your contact information to ask for your input to help in our research about our services, products, or to provide you with additional information about this site and about other services, products, or events that we think might be of interest to you.
All promotional and research email messages you receive from us will include an option to opt out of future email communications.
We may also send you e-newsletters with targeted, relevant content. Each e-newsletter will provide you with an opportunity to opt out of that particular e-newsletter.
Information We Share with Third Parties
We do not provide contact lists to third-party companies.
How We Keep Your Information Secure
We use reasonable precautions, including appropriate technical, administrative, and physical procedures to protect personal information from loss, misuse, or alteration.
Due to the design of the internet and other factors outside our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties.
Credit Card Privacy Policy
The Community Coop will safeguard the confidentiality and security of the information we obtain from you. This notice describes our privacy policy as it relates to the collection, protection and disclosure of such informant resulting from credit card transactions only.
How We Collect Credit Card Information
The Community Coop will collect and use information obtained from credit card transactions only for business purposes. These business purposes include the payment for services and products provided to recipient by The Community Coop.
How We Protect Your Credit Card Information
The credit card information provided by you to The Community Coop will be stored in a confidential manner. Our employees may access such information only when there is an appropriate business reason to do so, such as when a refund must be issued back to the credit card or to update credit card information that you provide to us. We maintain physical, electronic and procedural safeguards to protect your information, and our employees are required to follow these privacy standards.
How We Share Your Information
The Community Coop does not disclose, or share, any nonpublic information such as credit card number and expiration dates about our customers or former customers to anyone, except as required by law. We do not disclose information about you to other entities who may want to sell their products to you.

Transaction Security

The Community Coop’s website uses Secure Socket Layer (SSL) protocol to ensure transaction security.

Terms of Use

By using our website, you consent to our use of your contact and credit card information as it is outlined in this privacy statement.
The Community Coop reserves the right to access and disclose personally identifiable information and credit cared information to comply with applicable laws, lawful government requests and court orders, or to investigate alleged fraud or violations of the Terms of Use of The Community Coop’s website.
If we decide to change our privacy statement, we will post the changes on this page. Users are encouraged to review this page for any changes. Your continued use of this site constitutes your acceptance of this entire privacy statement.

How to Reach Us

If you wish to contact The Community Coop, please send your specific questions to: general@thecommunitycoop.org.